Policies

Your initial consultation must be in person. Subsequently, long-distance consultations may be arranged.

Patients must have a primary care veterinarian and a current physical examination.

Consultation fees are $200/hr for all time spent on your case, including office visits, phone follow-ups, extended email follow-ups, review of medical records and case analysis, and extensive insurance documentation. Time is billed in 5 minute increments. For most cases, the initial appointment is 60-90 minutes, and follow-ups are 15-45 minutes.

Fees are due at the time of service. Payment may be made by personal check or cash in the office, or major credit/debit card for invoiced phone follow-ups.

24 hours notice is requested for all cancellations. A missed appointment charge of $50 may apply for cancellations without notice.

There is a New Client set-up charge of $50 due at the first visit. This does not apply to additional pets of existing clients.

Established clients have the option of scheduling phone or office follow-ups through a secure, pre-paid booking system. If you book more time than needed, unused time will be credited or refunded, as you prefer. If more time is needed than you’ve booked (and it is available), you will be invoiced separately for the additional time.

Dr. Hermans is available 2-3 days a week, in person, by phone or email. Emergency services are to be coordinated through the patient’s primary care veterinarian.

Remedies will be provided by Dr. Hermans, or you may purchase them on your own based on Dr. Hermans’ recommendation.